Privacy Policies
Last updated: July 7, 2026
1. Information We Collect
At Aly24 we collect the information you provide to us directly when creating an account, setting up your communication flows, and linking your devices. This includes, but is not limited to:
- Contact information (name, email, phone).
- Billing and transaction data.
- Content of messages sent and received through our integrations (WhatsApp, Telegram, etc.) to provide you with the AI and automation service.
2. Use of Information and Artificial Intelligence
The data we collect, including the content of your conversations through automated channels, is processed by our Artificial Intelligence systems to:
- Classify and respond to missed messages and calls from your customers.
- Improve the accuracy and performance of our AI's responses.
- Provide metrics and analytics on your dashboard.
Important note on integrations: By connecting WhatsApp or Telegram using linked device methods (QR/OTP), our platform acts on behalf of your user. The metadata and content of the conversations are transferred to our servers exclusively for the purpose of providing you the service. We do not sell this data to third parties.
3. Sharing Information
We do not share your personal information with third parties, except:
- With cloud service providers (like databases and servers) that help us operate.
- With Artificial Intelligence providers (e.g. OpenAI, Anthropic) to process text and generate responses (these providers do not train their models with your data via API).
- To comply with the law, respond to legal requests, or protect our rights and those of our users.
4. Data Security
We implement reasonable security measures to protect your information. However, no internet transmission is 100% secure. When using third-party communication channels (WhatsApp/Telegram), data is also subject to the security policies of those companies.
5. User Rights
You can access, update, or request the deletion of your personal information and conversation history at any time through your account settings or by contacting our support.